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Open With Clear Privacy Choices

711wallet sets out this Privacy Policy so you can see what account data we collect, why we use it, and how you can ask us to correct or…

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711wallet Open With Clear Privacy Choices
CONTACT PATHS

Check Privacy Help Before You Join

Privacy requests should reach the right desk, not disappear inside a general inbox. Use the contact path that matches your need so we can check your account, confirm ownership, and reply with…

Live chat privacy flag Start a chat and state that your message concerns privacy. We will route the thread to the account team, confirm basic ownership, and tell you whether more documents are needed.
Email request channel Send privacy requests from the email linked to your account where possible. Include your account name, the data you want checked, and a short reason so we can trace the record.
Account correction form If a name, phone number, or payment receipt looks wrong, ask for a correction through support. We may need matching proof before changing details tied to wallet activity.
ACCOUNT CONTROLS

Browse 711wallet Data Handling Controls

We treat privacy as part of account operation, not a separate afterthought. The checks below explain how we collect data, use cookies, protect login access, retain records, and handle correction or deletion…

Data we collect

We collect account details, login records, device signals, payment receipts, support messages, and profile changes. These records help us operate the wallet, confirm transactions, and answer privacy requests accurately.

Cookie controls

Cookies help keep your session active, remember basic preferences, and detect unusual access patterns. You can adjust browser settings, though some account checks may not work correctly without necessary cookies.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX activity may create transaction references, timestamps, status logs, and support records. We use them to match deposits, trace withdrawals, and resolve account questions.

Access security

Login checks, password resets, and device alerts reduce unauthorised access to your account data. If we detect unusual activity, we may pause sensitive changes until ownership is confirmed.

Retention windows

Some data is removed when it is no longer needed, while payment and security records may be kept longer for audits, disputes, fraud checks, or lawful requests that apply to us.

Change requests

You can ask us to correct, update, export, or remove personal data. We will check your identity first and explain if legal, payment, or security reasons limit the request.

Check Your Privacy Rights

This FAQ focuses only on the Privacy Policy and how it applies to your account data. It explains what we collect, how payment records are handled, when data may be shared, and how you can ask for changes. For faster help, contact us from the email or phone number linked to your account.

We collect the details needed to create and protect your account, such as name, contact details, login records, device data, payment references, and support messages linked to your requests.

We store payment references, timestamps, status updates, and related support messages so deposits and withdrawals can be matched. We do not ask for wallet passwords or bank login credentials.

Yes. Contact support from your linked email or phone number and describe the detail that needs correction. We may ask for proof before changing records tied to payments or account access.

You can request deletion, and we will check what can be removed. Some records may need to remain for payment tracing, security checks, disputes, or legal duties that apply in Malaysia.

We may share limited data with payment processors, security tools, hosting providers, or advisers when needed to operate the account or meet legal duties. We do not sell your personal data.

Cookies help manage sessions, remember basic settings, and detect unusual account activity. You can change browser settings, but blocking necessary cookies may affect login, wallet checks, or support verification.

We may update this page when our data practices, legal duties, or account processes change. Check the policy before opening your account or sending a new privacy request.

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